![]() ![]() "A number of the owners details are hidden - as in my case - so I cannot contact them directly, so have no idea if they understand what Sykes are doing to ruin future bookings.The United States is not currently experiencing an influenza pandemic. "A number of Cornish holiday let owners have been approached and are simply not aware that the practices by Sykes are going on - whilst Sykes use excuses like ‘it's not us, it’s the owners of the cottages’. He continued: "My personal cottage is not available to book until Jan 2022, which is simply too far in advance for me to take. He added that others had attempted to call Sykes but had in "some cases been on hold for up to three hours until it cuts you off". Kev added that he had been unable to find an email address for the company, claiming that it only advertises a live chat, "which has not been manned for a number of days". Mum urges people to stop exploring the countryside near her kids. ![]() Fears coronavirus tourism ban could cost Cornwall billions."However, this is not possible as Sykes do not under any circumstances offer refunds." Read More Related Articles He added: "Obviously, as the Government has now placed the country on restricted travel, and us not wishing to bring any disease down to Cornwall, we yesterday looked into the possibility of cancellation. Gutted but there is nothing more we could do."Īnother customer, Kev Jackson, said he had booked a trip through Sykes Cottages to visit family in the Praa Sands area next month and took out insurance when it was booked in January. "We can't afford the added extra, so we have just had to let it be. ![]() We haven't cancelled, they have, but will not issue a refund or a change of date without increasing the prices. He added: "We obviously can't travel to our accommodation this Saturday and don't intend to. "We are both utterly appalled about how Sykes Cottages have acted during a global pandemic, not offering refunds and purposefully hiking prices up when you try to amend the date for the coming year." "But being a key worker, it was necessary for myself to work through the holidays in order to support children of key workers and the most vulnerable. Speaking previously, teacher Ben said: "My partner and I had been looking forward to a holiday for sometime. We take our responsibilities as a holiday provider and employer extremely seriously and are working hard to safeguard our customers, colleagues and property owners during this challenging time." "We’d like to thank customers for their patience during these unprecedented times that we all find ourselves in. "More than 28,000 people have already been able to change the date of their upcoming booking and in any situation where the property is not available we are asking customers to email us directly to see what we can do to help. If an owner is unable to offer a refund, customers will still be able to amend their booking online for free. "Should they agree to this, we will apply a full credit amount back to the customer’s account which can then be used on any holiday within 24 months of their current arrival date. There is more information, news and advice about the COVID-19 virus on our website here. Please see this group as a platform for volunteering, help and other acts of kindness as we come together in the face of adversity. We will be using the group to bring you the most up-to-date information – including health advice, official information and guidelines, relating to the coronavirus outbreak across the county.įeel free to share your own experiences and post any questions, requests or offers you have. Their statement read: "In line with the latest government advice, we have contacted customers with bookings that commence before the end of April to ask them to transfer their holiday date.įor more coronavirus news and information, join our Cornwall-based Facebook group here. He said that despite the trip being cancelled, he was previously told he would need to pay extra to change to the same dates next year.Ī spokesman for Sykes has since confirmed that the booking amendment fee has now been waived but that customers STILL won't get their money back. Many have taken to social media to comment on Facebook groups, Sykes Cottages Unhappy Customers Page and Covid-19 Sykes Holiday Chat, which were created by disappointed holidaymakers.Īmong them was Benjamin Turner, a primary school teacher, who was due to travel to Cornwall this weekend and paid £700 for accommodation through Sykes. Hordes of unhappy Sykes Holiday Cottages punters, which has almost 2,000 Cornish properties on its books, were frustrated to cancel dream trips this month due to restrictions on non-essential travel. A holiday rental company has confirmed that customers won't get their money back for trips they will be unable to take during the coronavirus pandemic. ![]()
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